Last updated: March 2026
1. Introduction
Alcatraz-tickets.com, operated by Guided Tours LLC (EIN- 41-4371117) ("we," "our," or "us"), is committed to safeguarding the privacy of our website visitors and customers. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data when you visit alcatraz-tickets.com or use our booking services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: When you make a booking, we collect your name, email address, phone number (if provided), and billing address. This information is necessary to process your tour ticket purchase and send you booking confirmations.
- Payment Information: Credit or debit card details and billing information are collected to process your payment. All payment data is transmitted securely using industry-standard encryption and is processed by our PCI-compliant payment processor. We do not store your full card number on our servers.
- Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, time spent on pages, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, remember your preferences, analyze site traffic, and improve our services. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process, confirm, and fulfill your tour ticket bookings
- To send booking confirmations, e-tickets, and important tour updates via email
- To respond to your customer service inquiries and support requests
- To process refunds and cancellation requests
- To improve our website, services, and overall user experience
- To detect, prevent, and address fraud or other security issues
- To comply with legal obligations and enforce our terms of service
4. Information Sharing and Disclosure
We value your privacy and do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party partners who assist us in operating our website, processing payments, and delivering services — all of whom are contractually required to keep your information confidential.
- Tour Operators: With the tour operator to fulfill your booking and ensure you receive your tour experience.
- Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for data in transit, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying legal, accounting, or reporting requirements. Booking records are typically retained for up to 3 years after the tour date for compliance and customer service purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
To exercise any of these rights, please contact us at support@alcatraz-tickets.com.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or terms of those external sites. We recommend reviewing the privacy policies of any third-party websites you visit through links on our site.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal data from a child under 13, we will take prompt steps to delete that information from our records.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@alcatraz-tickets.com.
Guided Tours LLC · 276 Fifth Avenue, Suite 704 · New York, NY 10001, USA